BASIC TELEPHONE TRAINING/WASTON-DELESTR
ISBN : 0906717426
a practical communication skills resource designed to help learners develop effective telephone etiquette in professional and everyday situations. Through realistic dialogues, role-plays, and interactive exercises, the book covers essential skills such as making and receiving calls, taking messages, handling inquiries, transferring calls, and communicating clearly and politely. It is ideal for students and professionals seeking to improve their spoken English and confidence in telephone communication.
| Editeur: CENGAGE LEARNING |
| Langues: Anglais |